{\rtf1\ansi\ansicpg1252\cocoartf1187\cocoasubrtf390
{\fonttbl\f0\fswiss\fcharset0 CenturyGothic;\f1\froman\fcharset0 Times-Roman;\f2\fswiss\fcharset0 Helvetica;
}
{\colortbl;\red255\green255\blue255;}
\paperw11900\paperh16840\margl1440\margr1440\vieww13080\viewh8400\viewkind0
\deftab720
\pard\pardeftab720\sa240

\f0\fs26 \cf0 1) we need a system for managing our software
\f1\fs24 \

\f0\fs26 2) software packages did you have in the eighties through the nineties, and the early part of the 2000s?
\f1\fs24 \
 -  
\f0\fs26 Some simple packages. A word processor, a database, a spreadsheet.
\f1\fs24 \

\f0\fs26 number of packages that are in use now?
\f1\fs24 \
 - 
\f0\fs26 There are several packages for Website creation, several databases, multiple graphics packages, and so on.we have software for the science and math programs and Mac packages, such as animation software, for the art department.\
- Some people are using Linux and multiple operating systems using virtualization
\f1\fs24 \
=> 
\f0\fs26 I don't actually know how many packages there are.
\f1\fs24 \

\f0\fs26 3) How does the current system work for managing software?
\f1\fs24 \
- 
\f0\fs26 a simple database system
\f1\fs24 \
- s
\f0\fs26 ince the beginning, our system hasn't been able to maintain all the information we need. Information is also missing.\
- Not all the software packages have been captured by our system.
\f1\fs24 \
- 
\f0\fs26 a professor gets software for class or research and forgets to tell us about it. => 
\f1\fs24  
\f0\fs26 If there was just one process for registering software with us that everyone had to follow
\f1\fs24 \

\f0\fs26 4) What process is followed when your office receives a new piece of software?
\f1\fs24 \
- 
\f0\fs26 inventory it => inform the professor => enter the information
\f1\fs24  
\f0\fs26 into the database => delivered to the lab or to the prof who requested it
\f1\fs24 \

\f0\fs26 5) What happens to the older version of the software, if there is one?
\f1\fs24 \
- 
\f0\fs26 Golden oldies should be deleted from the hard drives and scratched, but that's not the case.
\f1\fs24 \
- 
\f0\fs26 we have several versions of the same software in several different labs and campuses, 
\f2 ex 
\f0 Microsoft Word 2003 and Word 2007.
\f1\fs24 \
- 
\f0\fs26 sometimes there's a good reason for having multiple versions, because not all the equipment in all the labs is upgraded to run new software, but more importantly is training on the software.
\f1\fs24 \
- 
\f0\fs26 some software is used by more than one course and the students should not have to switch versions from one course to another, especially if they have invested heavily in purchasing their own software
\f1\fs24 \

\f0\fs26 6) licenses add further complications?\
-
\f2 Yes,
\f0  
\f2 create a ghost file 
\f0 of the software installed on all of the machines in a lab and it is used to refresh a machine when there are problems or over the summer for an upgrade to the lab.\
- If there is no site license, we need to know how many copies of a particular package we have and on which machines they're located.
\f1\fs24 \

\f0\fs26 7) How do you determine which machines or labs will have a new package installed?
\f1\fs24 \
- \

\f0\fs26 8) the problems you encounter when locating a machine for installation of new software.
\f1\fs24 \
- 
\f0\fs26 don't really know which machines have the required configuration. That kind of information is not maintained
\f1\fs24 \
- 
\f0\fs26 Sometimes the machines don't have enough memory, especially the older ones, and the software runs so very slowly.
\f1\fs24 \
- 
\f0\fs26 Sometimes the hard drives are simply full.
\f1\fs24 \
- 
\f0\fs26 students put their own games and stuff on machines
\f1\fs24  => 
\f0\fs26 take them off when it's noticed and re-image the machine if its really bad..
\f1\fs24 \

\f0\fs26 9) what happens when you receive a request for the location of a particular software package?\
- 
\f2 deter
\f0 mine wrong location because of a sorted listing of software by its name, which also contains the room number, which is often outdated and incomplete.\
10) financial information pertaining to software?
\f1\fs24 \
- 
\f0\fs26 Not on the same database. this is critical information that should be maintained
\f1\fs24 \
- 
\f0\fs26 extremely useful to know the total costs of each software package and category
\f1\fs24 \
- 
\f0\fs26 the total cost available for an upgrade\
- new release is announced.
\f1\fs24 \
\
**** Summary and Additional requirements:\
- 
\f0\fs26 getting all software registered with our office
\f1\fs24 \
- 
\f0\fs26 tie into the hardware system to determine which machines will actually run the software we have
\f1\fs24 \
- 
\f0\fs26 problems migrating software with a single user license to a new machine that has replace an older one on our refresh program
\f1\fs24 \
- 
\f0\fs26 Another issue that we have is changing the software image for a certain lab 
\f2 that 
\f0 find out from the faculty which labs will be updated and have to change the image
\f1\fs24 \
- 
\f0\fs26 when we receive a new site license for software that is in all labs, such as virus detection software, browsers and so on. => be nice to have a Website that would allow faculty to view the current configuration in a lab and then add or remove software from the image
\f1\fs24 \
\
\
\
\
\
\
\
}